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DIRITTO DI RECESSO

The buyer has the possibility to exercise the right of withdrawal by notifying Gieffecar S.r.l. within 10 days of receipt of the goods and only if the product packaging has not been opened, if the product has not been used, installed or tampered with. The communication must take place by e-mail. Gieffecar S.r.l. will communicate the procedure for returning the goods that must be returned intact. The shipment will be by and under the responsibility of the buyer until the goods are returned to the Gieffecar S.r.l. , it is therefore the purchaser's obligation to pack the product appropriately to preserve its safety. The shipping costs for the return will be borne by the buyer (the goods will travel carriage paid). Parcels with carriage forward or cash on delivery will not be accepted. The shipment of the goods returned by the buyer must in any case take place within 10 days of receipt of the goods.

Gieffecar S.r.l. will reimburse the cost of the returned goods within a maximum period of 30 days, excluding transport costs or bank fees charged on the order.

Upon arrival of the goods we advise you to sign with reserve (if possible) and check that:

1. The number of packages delivered corresponds to that indicated in the accompanying document.
2. The identity and quality of the products, possibly indicated on the packaging, correspond to that indicated in the transport document which is always issued when the order is sent.
3. The packaging is intact, not damaged or wet or otherwise altered.
4. The mismatch in the number of packages or information, as well as loss or damage, must be immediately reported to the carrier and promptly reported to our repacito - info@ricambinuovi.com - indicating all the details of the order.
Who does the right of withdrawal apply to?

The right of withdrawal is reserved only for natural persons, thus excluding purchases made by resellers or by subjects who in any way purchase for resale to third parties.

How is the right of withdrawal applied?

Before contacting the Customer Service of www.ricambinuovi.com, it is advisable to have the following documents and data available:

1. original invoice (indicates the order number, invoice number, customer code); in case of partial withdrawal, in addition to the purchase invoice, the article code / s;
2. bank details on which to obtain the transfer (ABI Code - CAB - Current Account of the invoice holder - in IBAN format). In the event that the buyer (refer to the name on the invoice), who is the subject of the recession, does not have his bank details, he can provide that of a family member or acquaintance by making an explicit request and authorizing www.ricambinuovi .com to the credit of the sum on this bank account.
Send by e-mail a signed communication containing a declaration of wanting to exercise the right of withdrawal, indicating all the requested data [your order number, invoice and customer code, which products must be subject to withdrawal (identifying them with the article), as well as bank details]. To this you must wait for the communication of the return number by the Customer Service and send it back within a further 10 (ten) days.

Customers are advised NOT INSURED SHIPMENTS SPECIES THOSE BULKY we are not responsible for damage by the courier, therefore we recommend that you ask us expressly to insure it; the return of these items is the responsibility of the customer.

 

CONDITIONS SUBJECT TO THE RIGHT of withdrawal:

1. the purchased goods must be intact, must not be used or tampered with and the original packaging must be intact and not damaged and any nylon film that wraps the package not opened;
2. by law, the shipping costs will be charged to the customer;
3. upon his arrival at the warehouse, the goods will be examined to assess any damage or tampering (the integrity of the returned goods is an essential condition for exercising the right of withdrawal) therefore we recommend the utmost attention in preparing the package, for example using the original packaging.
4. In case of withdrawal NOT JUSTIFIED for valid reasons, Gieffecar S.r.l. reserves the right to charge the customer the amount of € 30.00;
5. The spare parts of the sheet metal category, therefore the bodywork parts, are subject to handling and may show superficial abrasions, which do not compromise their integrity. Given the large discount with which they are exposed to the sale, such abrasions will not be considered as damage;